Shipping Policy (Domestic – United States)

This policy applies to all domestic orders within the United States. By placing an order on our store, you agree to the shipping terms described below.

At Aureley, we strive to provide a smooth and reliable shopping experience. The information below outlines how we handle and deliver every order with care.

Delivery Process

Once your order is placed, our team begins processing it promptly. All items undergo a thorough quality check to ensure they meet our standards.

After inspection, your order is carefully packaged using protective materials to keep it safe during transit. Once ready, it is handed over to our trusted delivery partners, who manage the transportation and final delivery.

If issues arise regarding your delivery address or delivery timing, our carriers may contact you directly to resolve the matter.

Carriers

We collaborate with reputable carriers throughout the United States, including:

• DHL

• USPS

• UPS

• FedEx

You will receive a tracking number by email as soon as your order has been shipped.

Shipping Within the United States

Delivery time = processing time + shipping time

• Processing time: 1–3 business days (Monday to Friday)

• Shipping time: 4–7 business days (Monday to Friday)

• Total delivery time: 5–10 business days (Monday to Friday)

Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (EST)

Shipping Fees

To offer you a more convenient shopping experience, Aureley provides free domestic shipping within the United States.

Address Changes

Customers may request an address change within 24 hours after placing an order.
Once the order is processed, the address can no longer be modified — whichever occurs first.

It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate.

Shipping Cancellation Policy

Once an order has been processed, it cannot be canceled.

However, customers may return the product after receiving it, in accordance with our Return & Refund Policy.

Policy for Parcels Damaged in Transit

If your parcel arrives damaged, please inform us within 3 business days of receiving your order.

We may request photographic evidence to assess the issue.
Once confirmed, we may issue a replacement, refund, or store credit for items damaged during transit.

Contact Information

Company name: Aureley
Email: support@aureley.com

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
(All times correspond to Denver time GMT-7)
Average response time: Within 24 hours